Shipping Policy
New Ketone Shipping Policy
If you are not 100% satisfied with your purchase, simply send it back within 30 days and we’ll refund the full cost of the item. Returns shall be mailed to the following address:
3025 Whitten Rd, Lakeland, FL 33811, USA
Shipping Policy
Thank you for visiting and shopping at New Ketone. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
We’re currently not charging shipping and handling for any orders.
| Shipment method | Estimated delivery time |
|---|---|
| USPS | 3-5 business days |
Delivery delays can occasionally occur.
Shipment to P.O. boxes
New Ketone ships to addresses within the U.S
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
New Ketone is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Damages
New Ketone is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.