Return Policy

We will receive package contains the originally ordered product(s), either opened or unopened, postmarked within 30 days of the received date and the included RMA number obtained from customer service. If you wish to return your order, the fastest way to is to contact our customer service representatives at (800) 711-0816 or email us at support@newketone.com and we’ll provide further details on return address.

When a refund is issued, please allow 3-5 business days for the refund to reflect in your bank account.